TicketShield is an AI employee that reads your docs, learns your product, and resolves customer tickets 24/7. No helpdesk migration. No chatbot widget. Just results.
Point it at your docs, FAQ, and past conversations. TicketShield builds a deep understanding of your product, policies, and tone of voice.
Routine questions, how-to requests, billing inquiries. TicketShield handles them end-to-end without human intervention. Not suggestions. Resolutions.
Edge cases, angry customers, complex bugs. It knows what it doesn't know and routes to the right human with full context attached.
Every resolved ticket, every escalation outcome, every new doc you add. TicketShield compounds its knowledge and improves its resolution rate over time.
| Helpdesk required | Pricing | TicketShield | |
|---|---|---|---|
| Sierra | Enterprise only | $50K+/year | SMB-friendly |
| Intercom Fin | Yes, Intercom suite | $0.99/resolution + seat fees | Standalone |
| Zendesk AI | Yes, Zendesk | Per-agent tiers | Per resolution |
| ChatBase | No (widget) | $19-$399/mo | Full employee |
Your customers deserve instant, accurate answers. Your team deserves to focus on what matters. TicketShield makes both possible.